Individuals saying to-be a Time Warner wire professional try spilling keys on Reddit.
Times Warner wire, the second-largest provider of TV and internet service in america, told Quartz it is looking into the listings. “We’re not able to confirm if this person is obviously an ongoing or former worker,” a spokesman said.
Reddit consumer cableguy_the began an “Ask myself any such thing” (AMA) thread, posting photo of their ID badge and consistent as purported proof of their job. Their answers to the concerns to arrive are really candid. Below are a few highlights (typos maintained).
On Comcast’s pending exchange period Warner wire:
We desire the merger because the existing team in control is the worst in recent history. A lot of people obtaining fired due to impossible metrics. The electricity is directed at customer care reps and stripped from the people who actually check out the residences and correct trouble . It’s a mess while the company will be work like crap IMHO [in my humble view].
About stress between professionals and support service representatives:
Yea support service staff and techs is fighting a war that no-one sees. We hate all of them, they dislike all of us. They inform clients the thing is the equipment if it rarely are. We tell consumers to simply ignore exactly what the man on mobile says because it’s likely that good, he has got never wired a home, strung a drop or set wire.
On what’s actually wrong together with your hookup:
Don’t believe 50% of exactly what the agent regarding cell tells you. tajikistan marriage agency Just arrange the tech. Allow him run. He’s accomplished this prior to. The agent simply suggestions cell phones. it is rarely the equipment inducing the issue.
On the trick to getting much better help:
When a tech arrives ,ask for their managers wide variety. Tell him its not burning your but to elevate a problem. He may contact his sup to be certain the cool but that will assist.
On what’s avoiding quicker net install speeds:
Actually, standard analog cable tv. It will take up sooo much data transfer . 1 route per frequency vs bonding numerous frequencies to deliver 8 channels for a downstream and 4 for an upstream . As we run 100per cent digital tv.. online gets faster. Also obstruction. If you reside around a college it is the worst . Grandma might use the girl 15 meg for e-mail and searching but young Johnny school kid sucks within the data transfer in your community using netflix and torrenting and games. But they spend alike. IMHO what would fix it is capping facts and giving everybody else uncapped performance.
On the reason why splitting your own cable tv connections was a bad idea:
Putting in a splitter just to attenuate the sign is actually dumb we have activities known as attenuators that do this without incorporating unnecessary splitter. But it is true that too much sign is equally as poor as inadequate we name that distortion
On whether this Reddit AMA will cost your their job:
I would become fired depending on exactly who catches myself. I would also get an advantage the so very hard to tell using ways this provider is organized.
On what Wi-Fi signals tend to be unreliable, and that can getting vanquished by doors and wall space:
Yes very true. Plaster wall space specifically.Solid timber gates, being in a basement whenever router is found on another floors or vice versa. Wifi is actually a fickle beast.
In your “broken” cable tv modem:
Yea I listen this a whole lot. I would state in certain 12 months I might state 5percent with the modems We switched comprise actually faulty. We manage countless dog and pony tv show and merely swap they anyhow. The issue is more often than not perhaps not devices connected. Modems either efforts or they don’t. There is certainly thus small around. They have been very easy gadgets. I have program subscribers utilizing personal laptop anything operating alright, next switch back once again to their unique products and every thing goes to shit. They nevertheless demand a fresh modem..Its insanity.